Refund and Returns Policy

Last Updated: August 5, 2026

Thank you for shopping at Sex9ine. This Refund & Return Policy explains your rights regarding returns, exchanges, and refunds for purchases made at sex9ine.com.

1. Supplements (Chews, Gummies, Royal Honey)

For health, safety, and hygiene reasons, we do not accept returns or exchanges on opened or used dietary supplement products. This includes all Chews, Gummies, and Royal Honey items once the packaging has been opened.

If your supplement product arrives unopened, unused, and in its original sealed packaging, you may request a return within 14 days of delivery for a refund, minus original shipping costs.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@sex9ine.com with your order number and a photo of the issue, and we will replace it or issue a full refund at no cost to you.

2. Apparel (T-Shirts, Hoodies, Crew Necks)

Apparel items may be returned within 30 days of delivery for a refund or exchange, provided the item is:

  • Unworn, unwashed, and undamaged
  • In its original condition with tags attached (if applicable)

Apparel items that are worn, washed, or damaged after delivery are not eligible for return.

3. How to Start a Return

To request a return or exchange, email support@sex9ine.com with:

  • Your order number
  • The item(s) you'd like to return
  • The reason for the return

We will respond with instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Original shipping charges are non-refundable, except in cases where the return is due to our error (damaged, defective, or incorrect item).

6. Exchanges

We are happy to exchange eligible apparel items for a different size or color, subject to availability. To request an exchange, follow the same process as a return and let us know what you'd like instead.

7. Cancellations

Orders can be canceled for a full refund only if they have not yet been processed or shipped. Once an order has shipped, it is subject to this Refund & Return Policy.

8. Sale & Promotional Items

Items purchased during a sale or with a discount code are eligible for return under the same terms as full-priced items, unless otherwise stated at checkout.

9. Non-Returnable Items

The following are never eligible for return or refund:

  • Opened or used supplement products (Chews, Gummies, Royal Honey)
  • Gift cards
  • Items marked as "Final Sale"

10. Changes to This Policy

We may update this Refund & Return Policy from time to time. Changes will be reflected by an updated "Last Updated" date above.

11. Contact Us

Questions about a return or refund? Reach out to us at:

Email: support@sex9ine.com
Phone: (855) 6-SEX-9-INE